Digital platforms strengthen security to fight against “social engineering”, fraud – National

Done Anthony Iswara (The Jakarta Post)

Jakarta ●
Fri 2 October 2020

personal-data-protection, law, online, fraud-cases, Gojek, Bukalapak, Ministry-of-communications-and-information, UGM, digital-security, cybersecurity
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Digital platforms are stepping up security measures to prevent so-called social engineering threats and other online frauds as more people go online to spend money and do business during the pandemic.

Gojek’s vice president of information security Hana Abriyansyah said the ridesharing giant launched #AmanBersamaGoJek (#SafeWithGoJek), a program that educates its users, merchants and drivers about best practices in digital security, as well as the development of security technologies.

Technologies showcased in the initiative include biometric authentication, facial verification and number masking, among a host of other features.

“Gojek wants to help increase digital literacy so that people themselves can avoid being psychologically manipulated by social engineering,” Hana said during a webinar on Wednesday.

In the context of information security, social engineering is described as the act of manipulating individuals into revealing confidential or even personal information that can be used for fraudulent purposes.

One example includes crooks requesting one-time passwords (OTP) by text message or through a feature called call forwarding, in which the victim’s phone call is forwarded to another number for the crooks to get verification codes without the victim being aware of the call forwarding. . OTP is typically used to verify payments.

Read also: Be vigilant against the threat of “social engineering” and a new wave of online fraud

Besides Gojek, the online marketplace Bukalapak also adapts to such threats. Its senior director of corporate communications, Gicha Graciella, said Jakarta Post that cybersecurity risks such as social engineering could happen to anyone at any time, especially when people sheltering at home from the coronavirus were spending more time online to meet their needs.

She said Bukalapak uses layered security when receiving, saving and processing data to prevent misuse of the data. The market also uses cloud-based storage to enhance the security of user data.

“At Bukalapak, the safety of all users is our top priority, so from time to time we always strive to improve the safety and convenience of our users and to ensure that their data is not misused. “she said.

Gicha suggested that users regularly change their passwords, keep their personal information secret, and contact customer service if they stumble upon anything suspicious – steps outlined in company motto “4 Aman, 5 Sempurna “(4 is protected, 5 is fail-safe).

Gojek and Bukalapak are among a host of IT platforms that are stepping up security to anticipate social engineering threats and a new wave of online fraud during the pandemic.

Read also: Indonesian companies increase their cybersecurity budgets in the face of widespread attacks

Based on Statistics Indonesia (BPS) data released in August, the number of online stores and products sold there plummeted from February to March, when the spread of the virus began to be reported in Indonesia, but the numbers have since gradually increased over the following years. month.

Echoing data from the BPS, Tony Seno Hartono, an assistant researcher at the Center for Digital Society at Gadjah Mada University (UGM), cited various datasets in a webinar earlier this week showing that COVID-19 has brought the people to spend more time on food and drink apps and led to try new methods of digital shopping, among other lifestyle changes.

As people become more and more dependent on digital platforms, the frequency of online fraud and social engineering is expected to increase in the coming months, he added.

Online fraud is the second category of cases filed in police reports in Indonesia between January and September of this year, and contributes to more than a quarter of all cybercrime cases during this period, according to data from the National Police Department of Criminal Investigations (Bareskrim).

As a nation, Indonesia is particularly vulnerable to social engineering and fraud due to low levels of digital literacy despite high penetration rates, noted a report from the UGM released in February this year. . The study supported by Gojek focused on increasing digital literacy to combat social engineering.

“Before the pandemic, security was already a key factor in the creation of digital platforms. Now with everyone jumping onto digital platforms, security becomes even more important, ”Tony said.

He called on the government and lawmakers to quickly conclude the Personal Data Protection Bill, which would raise awareness of the importance of personal data protection.

The Ministry of Communication and Information was not immediately available for comment when contacted by the To post Thursday.

However, Minister Johnny G. Plate said on September 7 that the government and the House of Representatives had agreed on 66 items on the bill’s Problem Inventory List (DIM), while d ‘other points were to be discussed at the working committee level starting this week.

The ministry issued a press release confirming that the two sides aim to conclude the bill by November. “The government is ready and the public is waiting for us to create an adequate legal framework in the interest of protecting people’s personal data,” the minister said.

Editor’s Note: This article has been updated.

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James F. So