The government launches the national helpline no. report cybercrime; All you need to know
The Center on Thursday operationalized the national 155260 helpline and reporting platform to prevent financial losses due to cyber fraud.
Reinforcing the Modi government’s commitment to providing a safe and secure digital payments ecosystem, the Home Office (MHA) operationalized the 155260 National Helpline and Reporting Platform to prevent financial losses due to cyber fraud, the Center said in a statement. .
The helpline was smoothly launched on April 1, 2021. The 155260 helpline and its reporting platform were made operational by the Indian Cybercrime Coordination Center (I4C), with the active support and the cooperation of the Reserve Bank of India (RBI), all major banks, payment banks, wallets and online merchants.
Citizen Financial’s cyber fraud reporting and management system was developed in-house by I4C to integrate law enforcement agencies, banks and financial intermediaries.
Currently, the number would be operational in seven states and Union territories (Chhattisgarh, Delhi, Madhya Pradesh, Rajasthan, Telangana, Uttarakhand and Uttar Pradesh). Pan-Indian cover is being rolled out to other states, the government added.
According to the Center, the 155260 helpline was able to save more than ??1.85 crore of defrauded money reaching the hands of scammers. Delhi and Rajasthan saved ??58 lakh and ??53 lakh amount, respectively, according to the release.
The helpline and its associated platform operate on the following workflow:
- Victims of cyber fraud call the hotline number 155260, which is managed and operated by the relevant state police.
- The police operator notes the details of the fraudulent transaction and basic personal information of the caller and submits them in the form of a ticket to Citizen Financial’s cyber fraud reporting and management system.
- The ticket is escalated to affected banks, wallets, traders, etc., depending on whether it is the victim’s bank or the bank or wallet that the fraudulent money went to.
- A text message is also sent to the victim with an acknowledgment number of the complaint with instruction to submit full details of the fraud to the national cybercrime reporting portal (https://cybercrime.gov.in/) within 24 hours, using the acknowledgment number.
- The affected bank, which can now see the ticket on its dashboard on the reporting portal, checks the details in its internal systems.
- If the fraudulent money is still available, the bank puts it on hold, that is, the fraudster cannot withdraw the money.
- If the defrauded money was transferred to another bank, the ticket is transferred to the next bank to which the money was transferred.
- This process is repeated until the money does not reach the hands of the fraudsters.
Currently, the hotline and its reporting platform brings together all the major banks in the public and private sectors.
The most notable include – State Bank of India, Punjab National Bank, Bank of Baroda, Bank of India, Union Bank, IndusInd, HDFC Bank, ICICI Bank, Axis Bank, Yes Bank and Kotak Mahindra Bank.
It is also associated with all major online wallets and merchants such as PayTM, PhonePe, Mobikwik, Flipkart and Amazon.
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